Refund policy

Refund, Return & Cancellation Policy

At Deloxia, we want you to feel confident shopping with us. Please review our policies below to understand how we handle returns, refunds, and cancellations.

 Refund Policy

Refunds are not accepted for sale or discounted products. However, store credit may be considered depending on the situation.

If your item arrives defective, damaged, or incorrect, we will replace it free of charge, or issue a refund to your original payment method, within 30 days of delivery.

Once approved, refunds are issued to your original payment method within 5–10 business days. It may take additional time for your bank or card issuer to post the funds.

Return Policy

We offer a 30-day return window, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return:

Item must be unused, unworn, and unopened

Item must be in its original packaging

All original tags must be attached (if applicable)

A proof of purchase is required

These requirements are in place for hygienic and quality-control reasons.

Return Shipping Costs:

Customers are responsible for the cost of shipping the item back to us. We will provide the return address once your return request is approved.

How to Start a Return:

To begin a return, please reach out to us via our Contact Us page.

Our support team may ask you to submit:

 A photo of the item

A brief description of the issue

This helps us verify any defect, damage, incorrect item, or quality concern. 

Damaged, Defective, or Incorrect Items

If the issue is our fault, we will:

Ship you a new replacement, or

Offer a refund or in-store credit

Please contact us within 30 days of delivery so we can make it right.

Cancellation Policy

Once an order is placed, it cannot be canceled or edited after 4 hours.

We begin processing orders immediately to ensure fast delivery. If the order has already begun processing or has shipped, we cannot cancel it.

If you still wish to return the item once it arrives, you may do so at your own expense following our return instructions above.

Questions or Need Assistance?

We're here to help. Please reach out to us through our Contact Us page and our support team will assist you as quickly as possible.